Dr ITM Limited is a trend-setter among business process outsourcing companies in India. We have cutting-edge technology and robust infrastructure to manage all our projects efficiently. We are equipped with latest facilities like predictive dialer software, ACD, IVR, soft phone, voice logging and call recording at all our eight contact centers. The call center services offered by Dr ITM are divided under three main heads which are outbound, inbound and back office services. Dr ITM Limited has the expertise and skilled manpower to set up and manage large outbound and inbound call center services.Dr ITM Limited has well established educational institutes in Northern part of India which are used for talent acquisition and talent retention for our business as a backward integration step.
Our call center agents are well trained and proficient enough to handle large volumes of calls in a professional manner. The agents are provided in-house training starting from greeting the customers over the phone, calls pertaining to surveys, lead generation, verifications, collections and sales. Training contents are provided by the clients and the final certification of trained employees is also done by the client.The quality of interaction between the trained executive and the end customer is monitored thru the well established transactional quality management system to ensure that the executive- customer interaction generates business and satisfies end customer.
Cross selling and up-selling services are provided by Dr ITM BPO. This call center function helps in the expansion of the client's market, thereby facilitating growth.
Telemarketing services are primarily call center services which deal with enhanced customer service for clients. Dr ITM has been able to meet the client's target in this regard appreciatively.
Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.
Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. Dr ITM provides exclusive product promotional support to customers through Tele-services.
Lead generation means creation or generation of prospective consumer interest into a business product or services. Dr ITM has the expertise to give you leads that will boost your sales. Through our network of call centers, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.
An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Dr ITM Limited is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.
Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. Dr ITM is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.
The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. Dr ITM ensures that each incoming call is processed efficiently and appropriately by its call center representative.
The help desk is the central hub through which problems and issues are reported. Dr ITM provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.
Enquiry handling is a key function for an inbound call center. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. Dr ITM has an inbound call center that offers all information required for the customer to have a thorough understanding of the products or services.
Through this service, an inbound call center offers qualified leads to increase business opportunity in your organization. Dr ITM takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.